Manage support tickets with AI-powered routing, automated responses, multi-channel inbox, and SLA tracking. ITIL-ready service desk. Part of 16 integrated ReoBiz modules.
Our AI routes tickets, suggests responses, and resolves common issues automatically.
Agents use Alphi to find solutions, draft responses, and get ticket context - resolving issues faster with AI assistance.
AI analyzes ticket content, classifies by category and priority, and routes to the right agent or team automatically.
AI generates suggested responses based on knowledge base articles, past resolutions, and ticket context.
AI detects customer sentiment and urgency, flagging frustrated customers for priority attention and escalation.
AI identifies recurring issues, predicts ticket volume spikes, and recommends KB articles to reduce future tickets.
Alphi helps agents resolve tickets faster with AI-powered suggestions and automation.
Everything you need to deliver exceptional customer and IT support.
Create tickets via email, portal, chat, phone, or API.
AI auto-categorizes and routes tickets to the right team.
Priority levels with SLA timers and escalation rules.
Link related tickets, merge duplicates, and create parent-child relationships.
Convert emails to tickets automatically with threading support.
Real-time chat widget with chatbot and agent handover.
Self-service portal for ticket submission and tracking.
Log phone calls as tickets with call notes and recordings.
AI-powered searchable knowledge base with article suggestions.
Organized FAQ sections with categories and search.
Rich text editor with images, videos, and code blocks.
User ratings and feedback to improve KB quality.
Real-time SLA compliance tracking with breach alerts.
Track response times, resolution rates, and CSAT scores.
Incident, problem, and change management workflows.
Build custom reports with filters, groups, and exports.
Discover how ReoBiz transforms your support operations
Monitor all support channels from a single dashboard. Track open tickets, SLA status, agent workload, and customer satisfaction in real-time.
AI analyzes each ticket, suggests solutions from the knowledge base, drafts responses, and auto-routes to the right agent based on skills and workload.
Build a comprehensive knowledge base that reduces ticket volume. AI suggests relevant articles to customers before they submit tickets.
Define SLA policies with response and resolution targets. Track compliance in real-time with automated breach alerts and escalation.
See why businesses choose ReoBiz over standalone helpdesk tools
| Feature | ReoBiz | Zendesk | Freshdesk | ServiceNow |
|---|---|---|---|---|
| Free Forever Plan | Limited | |||
| AI Ticket Routing | Premium | Premium | ||
| Multi-Channel Support | ||||
| Knowledge Base | ||||
| ITIL Workflows | Add-on | |||
| Integrated ERP Modules | 16+ | Support only | 5 | ITSM only |
| Starting Price | FREE | $19/agent/mo | $15/agent/mo | $100/user/mo |
ReoBiz uses AI for ticket routing, response drafting, and sentiment analysis - features Zendesk and Freshdesk only include in premium tiers.
Unlike standalone helpdesks, ReoBiz connects support to invoicing, CRM, projects, and 13 other modules for complete customer context.
While Zendesk costs $19/agent/mo and ServiceNow starts at $100/user/mo, ReoBiz offers a free tier with unlimited agents and tickets.
Join businesses using ReoBiz for AI-powered helpdesk with ticket routing, knowledge base, and SLA management. Free forever.